Agile Change Management is a trading name of Capability for Change Limited.
Agile Change Management provides training and events to individuals and organisations aiming to thrive during periods of change. During your interactions with us we will collect personal information and we understand the importance of maintaining the security and privacy of your personal information.
This policy explains how we collect information, what we do with it and what controls you have over your personal information when interacting with us. We are committed to complying with Data Protection Legislation including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Agile Change Management aims to be transparent and respectful when processing your personal information.
We may change this Privacy Policy from time to time to reflect the latest view of what we do with your information. Please check back frequently; you will be able to see if changes have been made by the date it was last updated at the end of the document.
Refer to the sections below for more details on how and why we use your personal information:
Our website uses cookies. Cookies are small text files that are placed on your device (e.g. computer, smartphone or other electronic device) when you browse websites, to help provide you with the best experience we can (e.g. by helping us to recognise you and your device and store some information about your preferences or past actions).
You will be given a choice about which cookies to accept or decline when you access the website.
When you book a Course or Training we will send you all the information you need to know to attend the event. We use a third party payment processor and do not have access to your payment details. We will also add you to our list for regular updates and articles, which you can unsubscribe from at any time.
When you make an enquiry via email, the information provided will only be used to respond to your request or question, you won’t be added to any mailing lists unless you ask us to. We try to respond to email queries as promptly as possible but it can take the team up to 48 hours to respond to email queries especially at busy times, so please be patient with us.
When you complete a form to book a demo of Changeability Pro, the information on the form will be used to contact you and confirm your demonstration about your required membership level and provide more information about the membership and its benefits. Most of our demonstrations take place over teams. After the demo we may contact you for feedback.
When you become a Member or Registered User, we maintain your personal information to be able to provide you with membership benefits, communicate with you, update you with relevant news and information as well as notifying you of events, special offers and training.
We only collect sufficient information to be able to provide you with member services.
Occasionally, we ask for feedback on your interaction with the website, our services, change management or your membership experience. We will use a secure online platform to gather your responses which may include your name and contact details in case we need to contact you to follow up on your answers.
In order to be able to provide you with additional services, we may redirect you from our website to a third-party website owned and operated by certain trusted third parties.
We cannot ensure the security of these websites and we recommend that you review the privacy policies for any third-party websites you visit as we cannot accept any liability for the way they manage your personal information.
We would like to send you information about key issues, products and services, and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS), automated call or push notification.
Agile Change Management (and Capability for Change) is what’s known as the ‘data controller’ of the personal information you provide to us. This means that we decide what information we need, how we manage and secure it and when we delete it. Your relationship with us determines how much information we collect from you. For example, your name, address and contact details are required to manage your membership and access to our systems. We require bank account or payment details to collect payment for invoices for services and Changeability Pro fees. We will only ever collect the information needed to provide you with advice and services.
We will be very clear with you about the reason for collecting information and how we intend to use, share and store that information at the point we collect it.
We collect personal information from you through a variety of different methods including when you:
If you have not directly provided your personal data to us, it may have been disclosed (or approved for disclosure) to Agile Change Management by your employer, in the course of becoming a Agile Change Management member or Registered User. When personal data has been disclosed to Agile Change Management in this way your employer is responsible for ensuring that you have been informed of how your data will be used.
By registering or allowing the registration of your personal data with us, either personally or through corporate membership, you are declaring that you are aware of our processing of your personal data.
The website is not intended for anyone under 16 and we do not knowingly collect or use personal information relating to children.
Wherever possible, all the personal information we process is processed within the UK or European Economic Area (EEA). Some of our third-party service providers, for example our CRM, are based outside the UK or EEA so their processing of your personal information will involve a transfer outside the UK or EEA.
Whenever we transfer your personal information outside of the UK or EEA, we do our best to make sure a similar degree of security of personal information by ensuring at least one of the following safeguards is implemented:
If you fail to provide the information requested where we need the personal information for either legal or accounting purposes or to fulfil our contract with you, we may need to cancel your services. Before cancelling your services, we will notify you that you are required to provide the missing information and give you a further reminder before cancellation.
Other than in the following circumstances, we do not share your information with organisations outside Agile Change Management and Capability for Change Limited unless we are obliged to by law, for purposes of national security, taxation or criminal investigations:
And we will never sell your personal information to other organisations.
When we process your personal information, we have a lawful basis in place. There are different lawful bases on which we rely.
The legal bases we may rely on include:
consent: where you have given us clear consent for us to process your personal information for a specific purpose. An example of this would be an enquiry form which you have completed allowing us to respond to your query.
contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract. An example of this would be the personal information related to your membership so that we can provide you with membership benefits and advice.
legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations). An example of this would be the record of invoices paid because we need to retain that information for seven years for accounting purposes.
vital interests: Where our use of personal information is necessary to protect someone’s life and the individual is incapable of giving consent. An example of this would be someone requiring medical attention at one of our events and the need to provide information to ensure medical care for the individual.
public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).
Wherever we use legitimate interests as a lawful basis, we will have undertaken a Legitimate Interest Assessment to assess the impact on you and to provide an audit trail of the decisions and justification for processing on the basis of legitimate interests.
We hold your information only as long as necessary for each reason that we use it. For example, invoices are retained for a period of seven years to comply with accounting requirements. We have a retention policy in place and during the retention period we ensure the security and integrity of the information held. If you wish to know more about our retention practices, then please contact us.
We have put in place security measures to prevent your personal information from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We ensure that only those employees and partners, who need access to your personal information as part of their business role, are given access. They will only process your personal data on our instructions and our contracts ensure that the information is kept confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we need to.
You have a number of rights about how the personal information you provide can be used. These are:
If you would like to know more about your rights under data protection law, you can find out more at the Information Commissioner’s Office website, www.ico.org.uk.
If you wish to raise a complaint on how we have handled your personal information, please contact us so that we may investigate the matter. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
If you wish to talk through anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you, please contact us by:
We will be happy to help.
If you would like this Privacy Policy in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).
Agile Change Management is a Trading Name of Capability for Change.
Capability For Change is registered with the Information Commissioner’s Office as a Data Controller. Our registration number is ZB390923.
Capability for Change Limited is a company registered in England and Wales. Registered company number: 14135856 whose registered office is 33 Eastgate Street, Stafford, England, ST16 2LZ.
Last Updated April 202
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