Privacy Policy
Welcome to our website. If you
continue to browse and use this website you are agreeing to comply with and be
bound by the following terms and conditions of use, which together with our
privacy policy govern Agile Change Management Limited’s relationship with you
in relation to this website.
The term “Agile Change Management
Limited” or “us” or “we” refers to the owner of the website whose registered
office is 82 St John Street, London EC1M 4JN. The term “you” refers to the user
or viewer of our website.
The use of this website is subject to
the following terms of use:
The content of the pages of this
website is for your general information and use only. It is subject to change
without notice.
Neither we nor any third parties
provide any warranty or guarantee as to the accuracy, timeliness, performance,
completeness or suitability of the information and materials found or offered
on this website for any particular purpose. You acknowledge that such information
and materials may contain inaccuracies or errors and we expressly exclude
liability for any such inaccuracies or errors to the fullest extent permitted
by law.
Your use of any information or
materials on this website is entirely at your own risk, for which we shall not
be liable. It shall be your own responsibility to ensure that any products,
services or information available through this website meet your specific
requirements.
This website contains material which
is owned by or licensed to us. This material includes, but is not limited to,
the design, layout, look, appearance and graphics. Reproduction is prohibited
other than in accordance with the copyright notice, which forms part of these
terms and conditions.
All trademarks reproduced in this website,
which are not the property of, or licensed to the operator, are acknowledged on
the website.
Unauthorised use of this website may
give rise to a claim for damages and/or be a criminal offence.
This privacy policy sets out how
“Agile Change Management™ Limited” uses and protects any information that you
give “Agile Change Management Limited” when you use this website.
“Agile Change Management Limited”
is committed to ensuring that your privacy is protected. Should we ask you to
provide certain information by which you can be identified when using this
website, then you can be assured that it will only be used in accordance with
this privacy statement.
“Agile Change Management
Limited” may change this policy from time to time by updating this page. You
should check this page from time to time to ensure that you are happy with any
changes. This policy is effective from 18th November 2021.
Visitors to our website
When you visit our website, we may
automatically collect information about your computer, including where
available your IP address (using cookies – see our cookies policy below),
operating system and browser type, for system administration and to help
maintain security and performance of our site and statistical data about your
browsing actions and patterns for marketing purposes. The statistical data does
not identify any individual user.
We only collect identifiable personal
data or information from visitors to our site that is voluntarily provided by a
visitor. For example, when you visit our site, you may choose to provide
personal data or information in order for us to contact you with further
information, to join our mailing list, download a white paper or register for a
course or event.
We use the following third parties to
collect and process personal data set out above in the following ways:
– Technical Data is received from
analytics providers such as Google
– Contact, Financial and Transaction
Data from providers of technical, payment and delivery services such as Stripe,
a payment gateway on our website and Xero, used to issue invoices and store
account records.
“We do not store credit
card details nor do we share financial details with any 3rd parties”
– Personal Contact Data is
transferred to our CRM system which is used to collect information from online
enquiry forms and to manage our communications with you.
What we collect
We may collect the following information
when you fill in forms on our website, complete our events/programmes/training
course booking forms, telephone us with an enquiry, attend one of our events or
training courses, complete a feedback form, submit a complaint, complete a
survey or when you report a problem with our site:
– Name,
job title and role interests
– Contact
information including email address
– Other
information relevant to customer surveys and/or offers.
– Details
of transactions you enter into with us either through or in connection with our
site or when attending one of our events or training courses
– Details
of your visits to our site and the resources that you access
– Details
of your contact preferences regarding the information you want to receive
In the interests of providing, you
with specific help where you need it, we may ask you if you have any special
requirements relating to access or dietary requirements, we hold this
information securely and only for the purpose of carrying out any requests for
the specific training you may have booked.
What we do with the information we
gather
We require this information to understand
your needs and provide you with a better service, and in particular for the
following reasons:
– We
may use the information you provide to process information that you request
from us. To set you up as a new client and maintain your client record.
– We
may keep an electronic record of correspondence and/or conversations.
– To
carry out our obligations to provide goods or services arising from any
contracts entered into, or about to be entered into, between you and us.
– We
may use the information to improve our products and services
– We
may periodically send a promotional email about new products, special offers or
other information which we think you may find interesting using the email
address which you have provided.
– From
time to time, we may also use your information to contact you for market
research purposes. We may contact you by email or phone.
– If
required, we may use the information you provided to enable us to manage
payments and collect and recover monies owed to us.
If you are an existing customer, we
may legitimately contact you with information about goods and services similar
to those which were the subject of or is relevant to the goods or services
previously provided by us to you.
Retaining your personal information
Personal data processed for any
purpose or purposes will not be kept for longer than is necessary for that
purpose(s) or the purpose of satisfying any legal, accounting or reporting
requirements. We will regularly review the personal data we retain, securely
deleting where appropriate, anything we no longer need.
Information that does not need to be
accessed regularly, but which still needs to be retained, will be safely stored
or archived. A copy of our Data
Retention, Deletion & Shredding Policies can be requested at any time by
emailing us at admin@agilechangemanagement.co.uk with the subject line Data
Retention, Deletion & Shredding Policy.
Controlling your personal information
You may choose to restrict the
collection or use of your personal information in the following ways:
Whenever you are asked to fill in a
form on the website, look for the box that you can click to indicate that you
do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us
using your personal information for direct marketing purposes, you may change
your mind at any time by emailing us at admin@agilechangemanagement.co.uk with
the subject line Withdraw Consent.
We will not sell, distribute or lease
your personal information to third parties unless we have your permission or
are required by law to do so.
Requesting your information
If you believe that any of the
information, we are holding on you is incorrect or incomplete we will promptly
correct any information found to be incorrect.
You have the right to access
information held about you. If you wish to exercise your right of access,
please contact us admin@agilechangemanagement.co.uk
with the subject line Data Request.
You will not have to pay a fee to
access your personal data, unless your request is clearly unfounded or
excessive. In those circumstances, we may charge a reasonable fee to meet our
costs in providing you with details of the information we hold about you. If having
requested your personal data, you then request further copies of that data we
may also charge a reasonable fee for providing those duplicate copies.
Security
We are committed to ensuring that
your information is secure. In order to prevent unauthorised access or
disclosure we have put in place suitable physical, electronic and managerial
procedures to safeguard and secure the information we collect online.
All information you provide to us is
stored on secure could based servers. Although we will do our best to protect
your personal data, we cannot guarantee the security of your personal data you
transmit to our site; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security
features to try to prevent unauthorised access.
All reasonable and appropriate
technical and organisational measures will be taken against unauthorised or
unlawful processing of personal data and against accidental loss or destruction
of, or damage to, personal data.
Only authorised people will be able
to access, alter, disclose or destroy personal data. The authorised people will
act within the scope of their authority and will be subject to a duty of
confidentiality.
We have put in place procedures to deal
with any breach or suspected personal data breach and will notify you and the
applicable regulator of a breach where we are legally required to do so. A copy
of our Data Breach Notification Policy can be requested at any time by emailing
us at admin@agilechangemanagement.co.uk with the subject line Data Breach
Notification Policy.
Links to other websites
From time to time this website may
also include links to other websites. These links are provided for your
convenience to provide further information. They do not signify that we endorse
the website(s). We have no responsibility for the content of the linked
website(s).
You may not create a link to this
website from another website or document without Agile Change Management
Limited’s prior written consent.
Your use of this website and any
dispute arising out of such use of the website is subject to the laws of
England and Wales.
Our website may contain links to
enable you to visit other websites of interest easily. However, once you have
used these links to leave our site, you should note that we do not have any
control over that other website. Therefore, we cannot be responsible for the
protection and privacy of any information which you provide whilst visiting
such sites and such sites are not governed by this privacy statement. You
should exercise caution and look at the privacy statement applicable to the
website in question.
Changes to our Privacy Policy
Any changes we may make to our
privacy policy in the future will be posted on our site and, where appropriate,
notified to you by e-mail.
Further information
We have appointed a data manager who
is responsible for overseeing questions in relation to this privacy policy. If
you have any questions about this policy, including any requests to exercise
your legal rights, please contact our Data Manager using the contact details
below.
FAO Data Manager
Agile Change Management Limited:
82 St John Street
London EC1M 4JN
admin@agilechangemanagement.co.uk
You have the right to make a
complaint at any time to the Information Commissioner’s Office (ICO), the UK
supervisory authority for data protection issues. The ICO’s contact details are
below. We would appreciate the opportunity to deal with any concerns you have
before you approach the ICO.
Information Commissioner’s Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
casework@ico.org.uk
Cookies Policy
How we use cookies
A cookie is a small file which asks
permission to be placed on your computer’s hard drive. Once you agree, the file
is added and the cookie helps analyse web traffic or lets you know when you
visit a particular site. Cookies allow web applications to respond to you as an
individual. The web application can tailor its operations to your needs, likes
and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to
identify which pages are being used. This helps us analyse data about web page
traffic and improve our website in order to tailor it to customer needs. We
only use this information for statistical analysis purposes and then the data
is removed from the system.
Overall, cookies help us provide you
with a better website, by enabling us to monitor which pages you find useful
and which you do not. A cookie in no way gives us access to your computer or
any information about you, other than the data you choose to share with us.
You can choose to accept or decline
cookies. Most web browsers automatically accept cookies, but you can usually
modify your browser setting to decline cookies if you prefer. This may prevent
you from taking full advantage of the website.
