Privacy & Cookies Policy

Privacy Policy

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Agile Change Management Limited’s relationship with you in relation to this website.

The term “Agile Change Management Limited” or “us” or “we” refers to the owner of the website whose registered office is 82 St John Street, London EC1M 4JN. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This privacy policy sets out how “Agile Change Management™ Limited” uses and protects any information that you give “Agile Change Management Limited” when you use this website.

 “Agile Change Management Limited” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 “Agile Change Management Limited” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th November 2021.

Visitors to our website

When you visit our website, we may automatically collect information about your computer, including where available your IP address (using cookies – see our cookies policy below), operating system and browser type, for system administration and to help maintain security and performance of our site and statistical data about your browsing actions and patterns for marketing purposes. The statistical data does not identify any individual user.

We only collect identifiable personal data or information from visitors to our site that is voluntarily provided by a visitor. For example, when you visit our site, you may choose to provide personal data or information in order for us to contact you with further information, to join our mailing list, download a white paper or register for a course or event.

We use the following third parties to collect and process personal data set out above in the following ways:

– Technical Data is received from analytics providers such as Google

– Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe, a payment gateway on our website and Xero, used to issue invoices and store account records.

“We do not store credit card details nor do we share financial details with any 3rd parties”

– Personal Contact Data is transferred to our CRM system which is used to collect information from online enquiry forms and to manage our communications with you.

What we collect

We may collect the following information when you fill in forms on our website, complete our events/programmes/training course booking forms, telephone us with an enquiry, attend one of our events or training courses, complete a feedback form, submit a complaint, complete a survey or when you report a problem with our site:

    Name, job title and role interests

    Contact information including email address

    Other information relevant to customer surveys and/or offers.

    Details of transactions you enter into with us either through or in connection with our site or when attending one of our events or training courses

    Details of your visits to our site and the resources that you access

    Details of your contact preferences regarding the information you want to receive

In the interests of providing, you with specific help where you need it, we may ask you if you have any special requirements relating to access or dietary requirements, we hold this information securely and only for the purpose of carrying out any requests for the specific training you may have booked.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    We may use the information you provide to process information that you request from us. To set you up as a new client and maintain your client record.

    We may keep an electronic record of correspondence and/or conversations.

    To carry out our obligations to provide goods or services arising from any contracts entered into, or about to be entered into, between you and us.

    We may use the information to improve our products and services

    We may periodically send a promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.

    If required, we may use the information you provided to enable us to manage payments and collect and recover monies owed to us.

If you are an existing customer, we may legitimately contact you with information about goods and services similar to those which were the subject of or is relevant to the goods or services previously provided by us to you.

Retaining your personal information

Personal data processed for any purpose or purposes will not be kept for longer than is necessary for that purpose(s) or the purpose of satisfying any legal, accounting or reporting requirements. We will regularly review the personal data we retain, securely deleting where appropriate, anything we no longer need.

Information that does not need to be accessed regularly, but which still needs to be retained, will be safely stored or archived.  A copy of our Data Retention, Deletion & Shredding Policies can be requested at any time by emailing us at admin@agilechangemanagement.co.uk with the subject line Data Retention, Deletion & Shredding Policy.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at admin@agilechangemanagement.co.uk with the subject line Withdraw Consent.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Requesting your information

If you believe that any of the information, we are holding on you is incorrect or incomplete we will promptly correct any information found to be incorrect.

You have the right to access information held about you. If you wish to exercise your right of access, please contact us admin@agilechangemanagement.co.uk with the subject line Data Request.

You will not have to pay a fee to access your personal data, unless your request is clearly unfounded or excessive. In those circumstances, we may charge a reasonable fee to meet our costs in providing you with details of the information we hold about you. If having requested your personal data, you then request further copies of that data we may also charge a reasonable fee for providing those duplicate copies.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All information you provide to us is stored on secure could based servers. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data you transmit to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All reasonable and appropriate technical and organisational measures will be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

Only authorised people will be able to access, alter, disclose or destroy personal data. The authorised people will act within the scope of their authority and will be subject to a duty of confidentiality.

We have put in place procedures to deal with any breach or suspected personal data breach and will notify you and the applicable regulator of a breach where we are legally required to do so. A copy of our Data Breach Notification Policy can be requested at any time by emailing us at admin@agilechangemanagement.co.uk with the subject line Data Breach Notification Policy.

Links to other websites

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Agile Change Management Limited’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on our site and, where appropriate, notified to you by e-mail.

Further information

We have appointed a data manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this policy, including any requests to exercise your legal rights, please contact our Data Manager using the contact details below.

FAO Data Manager
Agile Change Management Limited:
82 St John Street
London EC1M 4JN
admin@agilechangemanagement.co.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO’s contact details are below. We would appreciate the opportunity to deal with any concerns you have before you approach the ICO.

Information Commissioner’s Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
casework@ico.org.uk

Cookies Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.