Agile Change Agent

The Agile Change Agent course is based upon the successful book “Agile Change Management – a practical framework for successful change planning and implementation.

Examinations set

I want to introduce you to an exciting development in Agile and Change Management training, the creation of the Agile Change Agent qualification.

This course has been designed to bridge the gap between the formal theories, models and techniques in Change Management and Agile Project Management, providing a follow on course for those with the qualifications and an entry point for those who need the capability but haven’t studied the subjects in depth.

The course contents are drawn from my book Agile Change Management which is a practical guide to planning and delivering change using the Agile principles of incremental and iterative delivery.

This course provides insight into how to plan and manage all the activities needed to design, deliver and adopt change in an Agile way. The course has a step by step plan that demonstrates how to deliver an evolving solution iteratively.

As well as the structural techniques for creating the plan and prioritising the work, this course includes techniques for the people side of change. We look at ways to build productive, respectful relationships with those we need to persuade to work differently, using two perspectives:

  • Techniques for creating empathy between yourself and those you seek to influence.
  • Techniques to build an environment that supports and encourages people as they adapt to new ways of working.

Benefits of this course

Feedback from this course always emphasises how useful it is and how many problem solving techniques it contains. People report having more confidence to plan, manage and take part in change initiatives following attendance on this course.

As part of the course materials I provide you with a toolkit of checklists, techniques and dashboards so you can start managing your change projects using what you have learnt from the moment you leave the course.

Who is this course for?

This cause is aimed at anyone who is taking part in change at work. It doesn’t assume that you are in overall charge of the changes, but recognises you are part of a team that has to create and successfully embed new ways of working.

The course creates knowledge transfer from me to you, so it is relevant if:

  • You are responsible for the creation of new ways of working as a result of a project investment.
  • You are in a change management role, where you are identifying what needs to be done by those who are going to have to work differently
  • You have been selected as a “change agent” or “change champion” to create the new ways of working.

There is no expectation that you are an expert in either Agile methods or formal change management techniques. In this course I will equip you with practical ideas for achieving your objectives without weighing you down with lots of theoretical knowledge that is nice to know, but at this point, you don’t have the time to absorb.

Course details

There are 4 parts to this course, that help you to make your change a reality. Each part of the course supports the others parts, so you are getting a cohesive set of techniques and practices that you can tailor to the needs of your initiative.

Concepts & Roadmap

This section of the course provides a structure for how to manage your change initiative from initial idea, through early and regular delivery of changes into the business and their adoption as new ways of working.

This structure gives you a way to schedule all the work at a high level with the opportunity to plan in detail as you get closer to each delivery. In this way, you are ensuring that you apply the concepts and principles of Agile, but in a way that makes sense for you.

The roadmap is a simple yet effective mechanism for defining how and when work will be completed. It is a flexible set of activities that can be applied to any type of change. It divides all the work into two phases: set-up; evolving solution.

In the course you will use it to plan your own initiatives, creating a plan that everyone in your organisation can easily understand, helping to build support for what you are doing.

Business Needs

This section makes the connection between understanding the benefits of the initiative and creating the motivation to become involved. There are questionnaires and checklists to help you consider your change from different perspectives, drawing out a wide range of benefits.

There are techniques for you to drill down through your initial benefits to a detailed understanding of what will improve, and what will be made worse by your change. This enables you to be honest in how you explain the impact of your change, creating trust with those who are impacted and whose support you need.

Relationship Building

This is a section all about you. Through games, checklists and questionnaires you will identify how you prefer to work, using this to consider how others might have a different perspective. Use this knowledge to plot how you engage with others including what information you share, how you share it and what opportunities you give to others to make change happen.


In this section, the term environment is used to describe the culture you create, based on how you prefer to work (using insight from the Relationship Building section) and the preferences of those in the community that you need to engage with. It gives you ideas for creating a way to work that is relevant to your business, the type of change that you are trying to implement and the needs of your colleagues.

You are given insight into the latest thinking on the impact of positive psychology, and the steps needed to create an atmosphere that builds empathy with those impacted by change. There are checklists to consider how to build your own resilience to keep going when you experience push back, and ideas for creating motivation that inspires everyone to take personal responsibility for making the change happen.


This course is a great addition to other training, as it helps people to apply knowledge they have already, whilst giving them lots of opportunities to learn how things work in practice. It is all about their work and how they need to make change happen, so there is no gap between being trained and then working out how to apply it back in the workplace. The course is all about how to apply this in the workplace.

Why Choose Melanie?

The Story

Agile Project Management is also known as AgilePM and helps project managers and business leaders to deliver projects faster, cheaper and with more tangible benefits than using more traditional waterfall project management approaches.

Originating from the agile software community, Agile was designed to work directly with the business as well as IT.

The qualification “Agile Project Management Foundation and Practitioner” was launched in 2010 in cooperation with APMG and DSDM and Melanie Franklin is one of the leaders in training this examination based course.

Her 100% success rate comes from her being an Agile Expert as well as Scrum Master and practitioner in Lean Kanban.

Since the launch of the Change Management certificate in 2008, Melanie has trained thousands of professionals and coached over 100 organisations into adopting Change Management principles.

Why is Melanie Franklin such an expert in Agile?

Melanie has been a project manager since 1991. Aside from her AgilePM Practitioner status, her background includes professional qualifications such as PRINCE2 and MSP as well as Scrum Master and SAFe4. However, it is her practical experience in delivering Agile environments at team and organisational levels that sets her apart. Her ability to listen to organisational needs, benchmark against both waterfall and alternative project methods then deliver an agile environment that matches client needs is what makes Melanie stand apart from others.

So what are the benefits of the Agile Certification?

The top benefits of taking the Agile Project Management course and passing the Agile Practitioner qualification are:

  • to evidence your skills in Agile Project Management
  • learn and adopt the latest techniques in leadership
  • deliver projects and business strategy faster and cheaper
  • improve your CV or resume with a current certification
  • get paid more for doing the same job
  • speed up your search for a new and better job
  • join the fastest growing project approach in the market today
  • learn how to use Agile in a waterfall environment
  • helps you speak to the business and control IT
  • learn from other leaders that join the London Agile courses
  • understand how to recover failing projects
  • access a comprehensive methodology taking you from start to finish

What is the Agile Project Management course structure?

The full AgilePM Foundation and Practitioner course runs for 4 days and takes delegates through the 8 Agile principles. The first 3 days focus on the groundwork and concepts of Agile and culminate with the Foundation exam in the 3rd day. Practitioners then stay on to take the 4th day where skills in applying the Agile method to practical environments. Delegates take the Agile Practitioner exam at the end of the 4th day. Melanie Franklin runs her courses with high intensity and practical examples drawn from her active Agile consulting work with clients so delegates always find direct application to their own work.

What are the Key techniques in Agile Project Management?

There are many techniques that Melanie teaches on the Agile course but here are the main ones:



Minimum viable product



Delivery plan




Stakeholder engagement

Are there Key principles in the Agile method?

As with all best practice methods there are key principles. There are 8 for Agile which define the approach:

  • focus on the business need
  • deliver on time
  • collaborate
  • never compromise on quality
  • build incrementally from firm foundations
  • develop iteratively
  • communicate continuously and clearly
  • demonstrate control

Is Agile Project Management training just for those working in IT?

Certainly not – most people coming onto the Agile courses in London are from a general project management and consulting back ground. They are seeking ways in which they can enhance project delivery and benefit realisation by having the Business and IT work closer together.

How is Agile Project Management linked to Change Management?

Melanie Franklin pioneered the combination of Agile and Change through her book Agile Change Management. Seeing the benefits of taking behavioural and leadership skills into the structured project management environment, she took the short-term characteristics of Agile Project Management and combined them with the medium term objectives of Change Management. 95% of delegates taking an Agile Project Management course with Melanie also take the Change Management Practitioner course as they also see the benefits of combining the two subjects.

How is the Agile qualification recognised?

The Agile Project Management approach came through the APMG and DSDM Atern with the support of the Scrum Alliance. This was subsequently picked up by Axelos to run alongside their PRINCE2 certification. This gives the Agile Project Management qualification a global recognition.

Where Agile courses are run?

Melanie Franklin runs her open scheduled courses in London and delegates from anywhere in the world can attend. Clients also ask her to run Agile courses at their offices around the world. So far she has delivered Agile throughout England, Scotland, Ireland as well as Denmark, Germany and Holland. Further afield she has run courses in the UAE, Saudi Arabia, USA and Australia.

Course info

  • Maximum delegates: 12
  • Pass rate: 99.8%
  • Delegate feedback: 5 star
  • Practical experience: international agile consulting
  • Industry leader: active in DSDM & APMG development


Get in touch if you want these courses run at your offices