This week I have been trialling Co-pilot from Microsoft.
This week I have been trialling Co-pilot from Microsoft. I just click on the icon, and it runs alongside whatever I have open on my desktop. I am building a new customer experience process for a client (I am involved in a global transformation, changing the organisation from face-to-face consultancy to online delivery) so I wanted more information about the Gartner Customer Effort Score.
When I asked Co-pilot for information, it came back with a useful, relevant description. The difference between putting my simple search into Google and into Co-pilot was that Google gave me a list of sources to click through and find what I wanted. Co-pilot gave me a description, set of criteria and guidance on how to use this scoring approach.
At the end of each reply, Co-pilot makes suggestions for 3 other questions I might like to ask. On average, I found at least 2 of these questions to be useful as they prompted me to keep going and find out more.
To be honest, the experience with Co-pilot feels very similar to using ChatGPT, with the advantage that I don’t have to remember a separate login for ChatGPT or leave the document I am working on.
The downside is that when I use this tool (or ChatGPT) for subjects in which I am an expert, it is immediately obvious how basic and sometimes out of date the information is. I asked it to list models for a Change Impact Assessment, and it gave me 1 impact model and 6 change lifecycle models. If I didn’t know the subject, I would not have known 6 models were not suitable answers.
If you want to make a contribution in a meeting, you can quickly ask it a question, but tread carefully – with a lack of up to date thinking on subjects, I strongly recommend that you look at other sources first, before you speak!
