This article makes the distinction between technical change (new system, new machinery) and adaptive change, which to my mind, is human change.
Adaptive change is how we adapt our ways of working, and that requires encouragement every step of the way. To address the fears, we are losing our specialist skills; we are losing our confidence in our own abilities; we are fearful of learning and succeeding with new ways of working.
Definitely worth a read, as understanding these different types of change is the first step in effectively implementing change.
