I recently had a terrible training experience. I booked an in-house course for my team after taking time to find someone we felt had lots of practical experience and real world knowledge. The course was meant to be a starting point for how we would integrate an IT platform into our processes. Obviously with my expertise we were already thinking of the behaviour changes we needed to make, not just the introduction of new procedures, standards, policies and measures of effectiveness.
I took time to interview the trainer and believed we had a good understanding of the objectives. I didn’t want someone who was going to read aloud from slides. I wanted up to date examples and an ability to answer our questions about how we would use the platform to enable us to work smarter.
The trainer emailed me with a last minute substitution half an hour before the course started. The substitute had no chance to prepare or understand our needs. We were trapped as we had all rescheduled important events to attend and could not afford to waste the day. The training company didn’t care that we were having a poor experience and their contempt for us as customers was truly awful.
We tried to get the most out of the substitute, after all, it wasn’t their fault. We tried to get follow up materials and we agreed we didn’t need to keep taking notes as it was all recorded. That turned out to be a false hope as the training company withheld the recording citing GDPR even though we all wanted the recording. As a former liaison between investment banks and their global regulators I learnt early in my career that weak and inadequate people use regulations to hide behind.
This got me thinking about how to convey the quality of my training to you. I have previously written about what makes a great training course https://agilechangemanagement.co.uk/quality-criteria-for-an-excellent-training-course/ and I am very interested to hear what you need to know from me to take the leap of faith that is needed – because it’s not just the cost of the course, it’s the risk of wasting your precious time that is at stake.
What do you want to know about me and my training methods?
What do you want to know about the course content?
What do you want to know about how you will be looked after, before, during and after the course?
Please share your ideas and I will answer your questions.
