When defining the benefits of change – what benefits should we be looking for – is revenue increase/cost decrease too high level? Does it include the benefits of changes in behaviours?
What baselines should we use to measure the change against, when what the baselines refer to is also changing?
Who owns the benefits, who should keep the process going over the longer term as benefits from change are often realised after a significant period of time?
We are a family of professional from change management, project management, portfolio management and business managers – how do we work together to clearly define the benefits and how do we ensure they are delivered.
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