Change in the time of Covid

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The following is a description of the points I made during the webinar hosted by the BCS – Chartered Institute of IT – about how the change management profession is changing as a result of the pandemic.

This paper addresses three areas:

  1. Where are we now?
  2. Customer centricity as part of the future of the change management profession.
  3. Building capability as a key deliverable from the change management profession.

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